MicroMD PM
149 results found
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Denials in more screen causing CAS Segment errors
When a claim is reprocessed by an insurance company, autopost puts that reversed denial amount into the more screen as a negative amount. The prior denial (positive amount) is automatically unchecked to send. So, only the negative amount is forwarded to the clearinghouse. This is causing many CAS segment errors for claims out of balance. The only way to correct now is to manually uncheck 'send' on the negative amount so it will not go. There should be a way to automatically uncheck send or keep the previous positive denial amount checked so the claim will balance.
2 votes -
Posting for same patient, same day, at different locations.
If a patient is seen at company a dental location then seen the same day at company a medical location there can be an issue with auto posting. What can happen is a dental payment may try to autopost to a medical charge or vice versa when the patient is visiting the second location (See below example). The charges window is where the payment will be posted (Charges/Payments > New > Enter Payment). The PM needs an enhancement to say there is an unapplied payment. Apply to sequence X or No? OR If the PM can recognize that charges in…
2 votes -
Show patient's full middle name everywhere patient's full name is shown
In version 14 MicroMD added the option to include a patient’s entire middle name. This works when viewing a single patient’s information, however, everywhere else in the PM it just references the first letter of the patient’s middle name. We need to have an option to show the patient’s full middle name in all places that the patient’s full name is shown (patient list, appointment schedules, etc).
1 vote -
Option to mark Diagnosis codes as Informational/Non-Billable
When in the PM, would like a way to mark certain diagnosis codes as Informational or Non-Billable and would keep them from going out on claims. They state that there are certain codes they need to put on the patient't chart that help them meet measures, but when the codes get sent out on claims, it causes the claims to come back with errors. They are valid ICD10 codes BUT insurance companies(NC Medicaid and Medicare) deny the claims if these codes are placed on claims.
Requested Steps to define spec: In the PM, under the Maint tab, click on Diagnosis.…
6 votes -
An area is needed to scan patients prescription card.
with prior authorizations happening more often it would be nice to have a scanned copy in the chart with their insurance cards (than hold on the phone with a pharmacy to get the necessary information) Especially with Medicare recipients who can choose their pharmacy benefit.
1 vote -
Check amount included in Auto Payment Posting Files dropdown
When using the Auto Payment Posting dialog box, the client is requesting that, along with check payer and check number, the check amount be displayed. They state that this will help them locate checks faster without having to load all the data.
Requested Steps: Click Billing, Auto Payment Posting, Down arrow beside the Files box
Expected Result: To be able to view the check amount along with existing options
Actual Result: Only the payer name and check number show
Impact on Workflow: Have to potentially load multiple files to check the amount if check number is unknown3 votes -
Balance Writeoff Utility also should allow to be selective about specific procedure codes and not entire balance like current utility
Add another filter in options to select specific CPT code in Balance write-off Utility. Several payers pay for individual CPT while others do not and consider it bundled. The charges come from clinical side through charge capture and so include the CPT code in the sequence, even if that particular payer does not pay for the specific CPT code. Instead of current writeoff entire balance, a selective writeoff by CPT code for a selected payer will be much appreciated enhancement. It removes sizable manual work. Include the other suggestion someone gave of being able to sort by DOS.
1 vote -
Add the Supervising and Ordering Fields to the AutoCharge Upload File
We are currently making use of the AutoCharge File to upload claims into Micro MD. For Ohio BH Redesign, starting in January, we will need to include the Supervising and Ordering NPI's for some claims. These fields are not currently available in the specs for the AutoCharge file.
1 vote -
Abbreviated Eligibility Report
It would be nice to have the ability to set up a template for an Eligibility Report. When ran for a specific client, they had 74 pages for 19 appointments. What if there was an abbreviated one that would just show valid dates, plan info with copay amount, type of Medicaid, that kind of basic info. Elig provider is PI
4 votes -
New Pending Charges Features
Pending Charges needs to be more versatile. Both the pending charges list and the charge window (after opening a pending charge) needs more information to help the user process billing faster.
List
The list shows ID, Name, Service Date, Location, Provider, Created On, Created By and Details Rows.
Please add more fields or allow the user to create a custom list of the fields they need most. Some examples would be: DOB, Plan ID Name (this would be great to help the user sort insurances and put in one specific insurance before another), last appointment, and the primary CPT (Procedure)…3 votes -
Log or recycle bin for deleted images
In MicroMD PM or EMR, it would be beneficial to view deleted items without the need to restore from a backup/.BAK Maybe create a Recycle Bin for deleted items... As multiple practices are able to share a "MicroMDObjects" database, restoring from the BAK in not practical.
1 vote -
Auto Posting Report - Allow user to print customized report
Currently, if you need to print the auto posting report, you only have the option to print the entire report. We as users often need to print the report only because of an issue with one claim or DOS. It would helpful if the user could select which portions of the report need to be printed.
0 votesClosing zero votes 2yrs
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Add Pm global period indicator to the bill builder screen in the EMR
Currently the global period can be tracked in the PM system - but it is not visible in the EMR on the bill builder screen where the provider has to enter either a standard E&M code if not in the global period - but a difference code if the global period is in effect. If providers do not see the warning - they enter the wrong code - which requires the billing department to request an encounter revision.
2 votes -
add report to audit scheduled appointments to charges posted
as an added security against misuse - design a report that compares patients scheduled in the PM that are not marked as missed or no shows against posted charges to help audit that all appointments had charges posted. This should be available to PM only customers - and is similar to an audit report available that shows EMR encounter sstarted versus charges sent to billing.
4 votes -
Automatically remove accounts from charge slip list when charges posted -at later date
Currently when you post charges the charge slip tracking list is updated by removing the account once posted - except if you are delayed posting charges i.e. the following day. In this case the operator has to manually rmove the account from the list - as it does not remove as posted.
1 voteThe removal is automatic as long as the daysheet the charge slip was printed on is used other wise the system would not just remove the charge slip this a means of auditing that charges are all posted. This will not be changed.
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Add write off and adjustment control thresholds.
A practice has requested a dollar value preference that can be set that would require any adjustment or write off over that threshold amount to require a supervisory approval - the approval could be handled as a task that the supervisor has to approve before the actual write off or adjustment is posted.
2 votes -
Add Copay audit report - comparing copays expected based on appts to collected copays
A practice has suggested that we develop an audit report that would look at the appointments scheduled and total the expected copayments based on the schedule - and compare to the co-payments collected that day - to help insure and identify collection of co-payments
3 votes -
Terminated Procedure Code
When a procedure code has been terminated in the PM, you get a warning message when the code is entered into charges and payments but it still allows you to use it.
Per MicroMD Support, the system is looking at the your day sheet date and it may be after the Active Thru date but you need to post a Date of Service before the Active Thru date thus the warning but the ability to post the procedure code.
Requesting this logic be changed, if a code is terminated it should not be usable after the termination date. Why not…1 voteThe system uses the procedure line service date which in manual entry the service date is populated with the daysheet date, that is populated in the row at the time of cpt entry. It gives a warning because at the time of cpt entry the system uses the lines service dates which by default are the same as the daysheet date. That is why it’s a warning to the user that it may not be able to be used. If we change after we have the service date possibly changed it would be on a save which user did not want because they then have to back track to far in the entry process. Most users enter the claims on the same day of service as their daysheet date this why the system was designed that way and the warning built at that point. This logic will not be changed.
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Temporary Appointments - Ability to Require Certain Fields
Need ability to require certain fields in Temporary appointments just like we can for New Patient Accounts. Additionally, add Referring Doctor and PCP doctor to the list of required fields since many insurances require this information. This information should also be logged with original user who scheduled once temporary account is saved.
1 vote -
System Rules in the Rule Manager
Unable to make edits to the insurance class tab for "Check Diagnosis Rule". Need the ability to "uncheck" dental classes as this rule does not apply to dental claims and it is making the EB Summary Report hard to read for dental claims
2 votes
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