Denials in more screen causing CAS Segment errors
When a claim is reprocessed by an insurance company, autopost puts that reversed denial amount into the more screen as a negative amount. The prior denial (positive amount) is automatically unchecked to send. So, only the negative amount is forwarded to the clearinghouse. This is causing many CAS segment errors for claims out of balance. The only way to correct now is to manually uncheck 'send' on the negative amount so it will not go. There should be a way to automatically uncheck send or keep the previous positive denial amount checked so the claim will balance.
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Lee Anne Graefnitz
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