Many times, items are reviewed by the provider that are marked as "Negative" or "No" or "Absent" for a patient. Even though these are marked as such, when the item(s) is published to the Patient Portal, it only shows that the item is "Reviewed" (and honestly, when the patients look at this, they sometimes don't understand exactly what this means). Some of our practices have experienced patients calling because they show that "homocidal" and "suicidal" ideations have been reviewed on their charts. The patients have actually called the practices upset and concerned over these items being published.

We understand that these items can be manually unchecked by "Editing" the portal updates before publishing. However, if the practice sees hundreds of patients each day, this process is cumbersome and impractical. It would be great to have the ability (maybe as a Practice-wide setting) to default these items that are not POSITIVE or applicable to the patient to not be published to the portal. It would make the portal interface much more user-friendly and assist the patients with receiving less confusing information.