Send only one e-mail to patient when publishing chart to the portal.
When publishing the chart to the portal, the patient receives between 4 and 6 emails stating the portal was updated. This confuses the patient. We use this when patients are seen to update the portal information. They get the 6 emails, and then get frustrated and ask to be removed from the portal.
Carol
shared this idea
The portal will wait 5 minutes before sending the email. Meaning everything that gets published within 5 minutes only gets one email. This was put in to solve the issues of multiple emails when the CDA/CCR/CCD, etc gets published. This was rolled out in a portal update and did not require any MicroMD application changes.
-
Susan Lee
commented
I have a customer that is receiving the same complaints from their patients. Patients do not want to receive a lot of emails saying the same thing. It would really help if only 1 email is sent to the patient when the Chart is published.