It would be helpful if the
system could generate that report for us. In order to
do that, we would need a time stamp for the Status
box at the bottom of the message box. It already has
a date but some urgent messages require response
within hours, not days. Therefore we would need the
report to be able to document the turnaround time
within hours. In summary, we need a report that shows
the number of hours from the time a telephone
message was taken until the status is changed to
completed.