When client chooses to limit lines per statement to 20 to maintain postage costs, the detail on the patient statement in the balance due column is not correct. If the lines are limited to 20 lines per statement, but the detail of sequences on the statement is more than 20, the balance due column may show the total CREDIT of the payments and write offs, thus misleading the patient as to the correct amount due for that sequence. If more than 20 lines is needed AND the limit is set at 20, then the HSMS program should roll the correct balance due into a balance forward amount so that at least the balance due column adds up to the Total due at the bottom of the statement.

Current with the credit showing in the balance due column, it does not add up correctly and patients are accusing our providers and billing services of fraudulent billing.