When a patient transitions out to a new PCP, whether we have closed their chart or not in EMR, the pharmacies (not knowing that they have changed PCP’s) still electronically send requests to our physician to renew those patients scripts. Dr. Lilly, not knowing that they have transitioned out, is still able to refill their scripts. In other words, even though a chart may be closed (Non-Active), there’s nothing in EMR that prevents their scripts from being refilled electronically.